Entry-Level BPO Agent (No Experience Required) - Open to Fresh Graduates

Are you a fresh graduate or new to the workforce? Foundever is hiring BPO Agents with no prior experience required! Join our dynamic team in Bali and kickstart your career in customer service. We offer competitive salaries, comprehensive training, and a supportive work environment. Foundever is a leading BPO (Business Process Outsourcing) company in Bali, serving clients across various industries. As an Entry-Level BPO Agent, you'll be at the heart of our operations, handling inbound and outbound customer interactions with professionalism and enthusiasm.

Daily, you'll be using our in-house CRM system to manage customer inquiries, resolve issues, and ensure high-quality service. Our training program will equip you with the necessary skills and knowledge to excel in this role. With Foundever, you'll have the opportunity to grow professionally and personally, contributing to our mission of delivering exceptional customer experiences.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound customer calls with professionalism and empathy.
• Use our in-house CRM system to manage customer inquiries and resolve issues efficiently.
• Follow up on customer service requests to ensure customer satisfaction.
• Adhere to company policies and procedures to maintain high service standards.
• Collaborate with the team to achieve daily and monthly performance targets.
• Participate in regular training sessions to enhance your skills and knowledge.
• Provide feedback to improve our services and processes.
• Uphold the company's values and contribute to a positive work environment.

🎓 Kualifikasi & Syarat

• Fresh graduate or new to the workforce.
• Strong communication skills in English and Bahasa Indonesia.
• Basic computer literacy, particularly with email and spreadsheet software like Microsoft Office or Google Workspace.
• Ability to work in a fast-paced environment and meet deadlines.
• Willingness to learn and adapt to new processes and technologies.
• Customer service orientation and a passion for helping others.
• Ability to work independently and as part of a team.
• Enthusiasm and a positive attitude towards work.

🛠️ Keahlian

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